Tap-Home
Duration: 2 months
Role: Sole UI/UX Designer
Key Skills Utilized: Ideation, UX Research, Usability Testing, User Stories, Journey Maps, Sketching, Information Architecture, Workflows, Wireframing, UI Design, Low- and High-Fidelity Prototyping
Overview
Managing various smart systems and household appliances often requires juggling multiple apps, each with its own interface and functionality. The lack of integration between these apps can lead to a disjointed user experience, making it challenging to achieve seamless and coordinated control over all aspects of a smart home.
Problem Statement
How might we simplify and streamline the management of multiple smart systems and household appliances to reduce complexity and inefficiency for users?
Research
Plan
Develop an app that integrates all smart systems into a single, user-friendly interface for easy management and control of household appliances.
User Interviews
For my initial research, I distributed a survey that garnered 36 responses. I analyzed the results to develop targeted questions for user interviews. I then conducted interviews with 12 participants to gain insights into their home conditions and needs. This diverse group included both renters and homeowners, with ages ranging from 20 to 62, and covered a spectrum of technology proficiency from novice to expert.
In-App Messaging
User Pain Points
User Personas
Nurse - 58 years old
About
Shelby is a nurse who lives by herself in a one story home and doesn't use technology very often.
Frustration
Since she lives by herself, she's not able to check on her appliances when she's away at work.
Needs
Being able to switch her appliances on and off by herself.
Shelby Delap
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Ian Burnhop
Software Engineer - 25 years old
About
Ian is a software engineer who shares an apartment with another roommate and has two pets.
Frustration
Ian usually forgets to make his apartment climate comfortable for his pets before he leaves to work. Also, he forgets to turn off appliances, making the monthly bill increase and his roommate angry.
Needs
Being able to switch his appliances on and off and controlling the climate of the apartment by himself.
User Flow
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Lo-Fi Wireframing
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Prototyping
Usability Testing Results
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User Adoption: Positive feedback from users who appreciate the simplicity and efficiency of managing their smart home through a unified app.
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Feedback: High satisfaction with the ease of setup, control options, and real-time notifications.
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Impact: Streamlined management of household appliances and improved user experience by reducing complexity.